Etihad Airways, the national airline of the United Arab Emirates, has implemented new features enhancing its chauffeur services in the UAE.


The new system, created in partnership with Vxceed Technologies, allows customers to book the chauffeur service up to 12 hours prior to a flight’s departure. Guests can amend or cancel their chauffeur booking on Etihad’s website. They will be notified via SMS and also receive e-mail confirmation for the scheduled pick-up. Moreover, customers can also connect with their chauffeur prior to being collected.

“This new service enhancement provides a seamless transportation experience for our guests, and enables them to be in direct contact with their chauffeur at all times,” said Jamal Ahmad Al Awadhi, Etihad Airways head of Guest Experience Commercial.


Etihad operates a Mercedes-Benz E-Class luxury sedans for its landside chauffeur service in the UAE. Future system enhancements will enable Etihad Guest members to use their miles to book a private transfer for themselves within the UAE, irrespective of which cabin they are traveling in. Etihad Airways has a strategic partnership with Mercedes-Benz, which allows the German-made luxury vehicles to be used for all the airline’s eligible premium customer transfers within the UAE.